At Toollang, we are dedicated to ensuring your satisfaction with our inspection gages. If you need to return or exchange a product, please review our policy below for a smooth and hassle-free process.

 

Return Eligibility

• Condition: Products must be unused, undamaged, and in their original packaging.
• Custom Orders: Custom-made or specially calibrated gages cannot be returned unless defective or damaged.
• Timeframe: Return requests must be submitted within 14 days of receiving the item.

How to Initiate a Return

• Contact Us:

  • Email: returns@toollang.com
  • Phone: +60129116572
    Provide your order number and reason for the return.

• Approval Process:
  Once approved, we’ll issue a Return Authorization Number (RAN) with instructions for returning the product.

• Shipping:
  Customers are responsible for return shipping costs unless the item is defective or shipped in error. Please use a trackable shipping method.

Refund Process

• Inspection: Returned items will be inspected within 7 business days of receipt.
• Refund Issuance: Approved refunds will be processed within 5 business days and credited to your original payment method.
• Partial Refunds: Items not in original condition or missing components may qualify for a partial refund.

Defective or Damaged Items

If your product arrives damaged or defective:

• Contact us within 48 hours of delivery.
• Include photos of the issue and your order details.
• We’ll provide a replacement or full refund, including shipping costs.

Non-Returnable Items

Items damaged due to misuse or improper handling.

 

Need Assistance?

If you have any questions, reach out to our team:

• 📧 Email: support@toollang.com
• 📞 Phone: +60129116572

We value your trust and aim to make every purchase with Toollang a positive experience.

Shipping Information

At Toollang, we prioritize fast and reliable delivery to ensure your inspection gages and tools reach you safely and on time. Below, you'll find everything you need to know about our shipping policies and options.

 

Processing Times

• Standard Orders: All in-stock items are processed and shipped within 1-5 business days after payment confirmation.
• Custom Orders: Custom and specially calibrated gages may require additional time, typically 10-14 business days, depending on the specifications.

Shipping Options

We offer a range of shipping options to suit your needs:

• Standard Shipping: Affordable delivery for non-urgent orders.
• Express Shipping: Expedited delivery for time-sensitive projects.
• International Shipping: Reliable options for global customers.

Shipping costs and estimated delivery times are calculated at checkout based on your location and selected shipping method.

 

Delivery Times

• Domestic (Malaysia): 1–5 business days depending on the region.
• International: 5–14 business days, depending on the destination country and customs clearance.

Please note: Delivery times may vary during holidays or due to unforeseen circumstances.

 

Order Tracking

Once your order ships, you’ll receive an email with a tracking number and a link to monitor your shipment in real time.

 

Customs and Duties (International Orders)

For international shipments:

• Import duties, taxes, and fees may apply and are the responsibility of the buyer.
• ToolLang is not responsible for delays caused by customs clearance.

Lost or Damaged Packages

• Damaged Items: If your shipment arrives damaged, please contact us within 48 hours with photos of the package and item(s). We’ll assist in resolving the issue promptly.
• Lost Packages: If your package doesn’t arrive within the expected timeframe, contact us at support@toollang.com for assistance.

Shipping Support

If you have questions about your shipment or need help selecting the best shipping option, contact our customer service team:

📧 Email: info@toollang.com
📞 Phone: +6012 911 6572

 

At Toollang, we are committed to delivering your orders securely and efficiently, no matter where you are.